STORE CREDIT OR EXCHANGE ONLY
You may return new, unused items within 15 days of delivery for exchange or store credit. We'll notify you via e-mail of your new shipping tracking number once we've received and processed the exchange.
Worldwide shipping is calculated at check-out and is based upon the weight of the item(s) purchased. Your items usually process and ship within 4-7 days from order date and are shipped via USPS. This timing is an estimate and not absolute, however they are always shipped as soon as possible.
ROCK CANDY: Rock Candy is made to order, please allow extra time for this to ship.
EXPEDITED SHIPPING: If you need your order by a specific date, please note this date in the comment section of your order and we will try to have it to you by that date. It isn't a guarantee but all efforts will be made.
PRE-ORDERS: If you elect to pre-order along with other items, they will all ship when the pre-order is in stock. Please place two orders if you want your in-stock items to ship out while you wait for your pre-order to be ready.
Buyers outside of the United States are required to pay all customs/duties. Your country will calculate them upon arrival, these fees are not included in your purchase price as I have no control over these fees.
Questions? Contact us at firstname.lastname@example.org or call 850-294-5189 between 8am-6pm EST United States.