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FAQ

IS YOUR SIZE OUT OF STOCK?

Click on your desired size, enter your email address and we will notify you when it's back in stock, YAY!  (not applicable for Clearance Section)

HOW DOES SIZING RUN?  

Size charts are located in the product description of each item.  They include measurements to help you decide on your perfect size.  If you need more help selecting, feel free to contact us using the "contact us" link below or call us at 850-294-5189, we're happy to help!

WHEN AND WHAT IS WORLDWIDE STEEL COWGIRL DAY?  Each year on June 25th LOCATION: Your Town, Worldwide

A day of celebration and remembrance to celebrate our sisterhood and remember those we have lost. This is a way of riding together from afar.  Get out in your town and ride, dine, cocktail, laugh, cry, hug, chat or anything else that you want to do, this is your day!  

WHAT IS YOUR SHIPPING & RETURN POLICY?

Return Policy: STORE CREDIT OR EXCHANGE ONLY

You may return new, unused items within 15 days of delivery for exchange or store credit.   We'll notify you via e-mail of your new shipping tracking number once we've received and processed the exchange. Steel Cowgirl does not give refunds. If you refuse your package and it comes back to us, you will no longer be able to shop on the site.  Original shipping charges are not included in your store credit. 

SHIPPING Within the United States of America:

Worldwide shipping is calculated at check-out and is based upon the weight of the item(s) purchased.  Your items usually process and ship within 4-7 days from order date and are shipped via USPS.  This timing is an estimate and not absolute, however they are always shipped as soon as possible.  

PRE-ORDERS:  If you elect to pre-order along with other items, they will all ship when the pre-order is in stock. Please place two orders if you want your in-stock items to ship out while you wait for your pre-order to be ready.

CRYSTAL & ROCK CANDY ADORNED ITEMS:   These are made to order, please allow extra time (5-7 extra business days) for this to ship.

EXPEDITED SHIPPING:  If you need your order by a specific date, please note this date in the comment section of your order and we will try to have it to you by that date.  It isn't a guarantee but all efforts will be made.

INTERNATIONAL SHIPPING Outside the United States of America:  Due to  the pandemic, the mail system is running slower worldwide.  Please allow additional time for your package to arrive. Current delays are up to 30-60 days. 

You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence. Your country will calculate them upon arrival, these fees are not included in your purchase price as I have no control over these fees. 

Steel Cowgirl is not responsible for any packages held by international customs agencies and it is not the responsibility of Steel Cowgirl to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.

Should Steel Cowgirl mistakenly be invoiced directly for any duties or fees from the shipping company after delivery, we will email an invoice for the balance due. This will need to paid by you, the customer, immediately.

As with domestic shipping, if a package can't be delivered due to an error entering your shipping address, Steel Cowgirl is not responsible for any additional fees that may incur in order to reroute or reship the package. If you refuse your package and it comes back to us, you will no longer be able to shop on the site.