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Shipping & Returns

Returns Policy

STORE CREDIT OR EXCHANGE ONLY

You may return new, unused items within 15 days of delivery for exchange or store credit.  
We'll notify you via e-mail of your new shipping tracking number once we've received and processed the exchange.

SHIPPING:

Worldwide shipping is calculated at check-out and is based upon the weight of the item(s) purchased.  Your items usually process and ship within 4-7 days from order date and are shipped via USPS.  This timing is an estimate and not absolute, however they are always shipped as soon as possible.  

ROCK CANDY:  Rock Candy is made to order, please allow extra time for this to ship.

EXPEDITED SHIPPING:  If you need your order by a specific date, please note this date in the comment section of your order and we will try to have it to you by that date.  It isn't a guarantee but all efforts will be made.

INTERNATIONAL SHIPPING:  

Buyers outside of the United States are required to pay all customs/duties.  Your country will calculate them upon arrival, these fees are not included in your purchase price as I have no control over these fees. 

Questions?  Contact us at help@steelcowgirl.com or call 850-294-5189 between 8am-6pm EST United States.