Return Policy: STORE CREDIT OR EXCHANGE ONLY
You may return new, unused items within 15 days of delivery for exchange or store credit. We'll notify you via e-mail of your new shipping tracking number once we've received and processed the exchange. Steel Cowgirl does not give refunds. If you refuse your package and it comes back to us, you will no longer be able to shop on the site. Original shipping charges are not included in your store credit.
SHIPPING Within the United States of America:
Worldwide shipping is calculated at check-out and is based upon the weight of the item(s) purchased. Your items usually process and ship within 4-7 days from order date and are shipped via USPS. This timing is an estimate and not absolute, however they are always shipped as soon as possible.
PRE-ORDERS: If you elect to pre-order along with other items, they will all ship when the pre-order is in stock. Please place two orders if you want your in-stock items to ship out while you wait for your pre-order to be ready.
CRYSTAL & ROCK CANDY ADORNED ITEMS: These are made to order, please allow extra time (5-7 extra business days) for this to ship.
EXPEDITED SHIPPING: If you need your order by a specific date, please note this date in the comment section of your order and we will try to have it to you by that date. It isn't a guarantee but all efforts will be made.
INTERNATIONAL SHIPPING Outside the United States of America: Due to the pandemic, the mail system is running slower worldwide. Please allow additional time for your package to arrive. Current delays are up to 30-60 days.
You, the customer, are responsible for all taxes and duties (including VAT) imposed by your country of residence. Your country will calculate them upon arrival, these fees are not included in your purchase price as I have no control over these fees.
Steel Cowgirl is not responsible for any packages held by international customs agencies and it is not the responsibility of Steel Cowgirl to make the customer aware of these agencies and their actions. Please check with your country's customs office to determine their procedures and any potential charges.
Should Steel Cowgirl mistakenly be invoiced directly for any duties or fees from the shipping company after delivery, we will email an invoice for the balance due. This will need to paid by you, the customer, immediately.
As with domestic shipping, if a package can't be delivered due to an error entering your shipping address, Steel Cowgirl is not responsible for any additional fees that may incur in order to reroute or reship the package. If you refuse your package and it comes back to us, you will no longer be able to shop on the site.
Questions? Contact us at help@steelcowgirl.com or call 850-294-5189 between 8am-6pm EST United States.
